KAI CLINIC TOKYO (hereinafter, “the Clinic”) establishes this Privacy Policy (“Policy”) regarding the handling of our customers’ personal information as follows.

1. Definition of Personal Information

“Personal information” refers to information about a living individual that falls within the definition set forth in Japan’s Act on the Protection of Personal Information (APPI) and that can identify a specific individual—such as name, date of birth, address, telephone number, and other contact details—or that can identify a specific individual by itself, such as facial images, fingerprints, voiceprints, or a health-insurance certificate number (“personal identifier”).

2. Method of Collecting Personal Information

When you make a reservation or inquiry, we may ask you to provide personal information such as your name, date of birth, address, telephone number, and e-mail address. By providing that information (e.g., clicking a confirmation box on our website), you are deemed to have consented to this Policy.

3. Purposes of Use

We collect and use personal information for the following purposes:

1. To provide medical services to our customers
2. To respond to inquiries from customers (including identity verification)
3. To send important notices or other communications when necessary
4. For purposes incidental to any of the above

4. Change of Purpose

We may change the purposes of use, provided that the new purpose is reasonably related to the original one. When a change is made, we will notify customers or post the new purpose on our website by a method we prescribe.

5. Provision to Third Parties

We will not provide personal information to any third party without prior consent from the customer except in the following cases:

1. When we outsource all or part of the handling of personal information within the scope necessary to achieve the purposes of use
2. When disclosure is permitted by the APPI or other laws and regulations
3. When the customer has given consent

6. Security Measures

To prevent leakage, loss, or damage of personal information and to otherwise ensure its safe management, we take necessary and appropriate measures. For details of our security measures, please contact the office listed in section 10.

7. Requests for Disclosure, Correction, Deletion, etc.

In accordance with statutory procedures, when a customer (or that customer’s representative) requests notification of the purposes of use; disclosure of retained personal information or of records of third-party provision; correction, addition, or deletion of personal information; or suspension of use, erasure, or cessation of third-party provision, we will confirm the individual’s identity and respond promptly in compliance with the law. For the specific request procedure, please contact the office listed in section 10.

8. Revisions to This Policy

Except where otherwise required by law or stated in this Policy, we may change the content of this Policy without prior notice. Unless we specify otherwise, the revised Policy takes effect when it is posted on our website.

9. Effective Date

This Policy shall take effect on the date it is posted on our website.

10. Contact

If you have any questions regarding this Policy, please contact: