FAQ About KAI CLINIC TOKYO

Appointments can be made 24 hours a day through our official LINE account.

1. Please add KAI CLINIC TOKYO’s official LINE account from the link below.

https://kaiclinictokyo.com/line-re/

2. In the LINE chat screen, tap the “Make an Appointment” button in the menu at the bottom.

3. Next, tap the button for “New / Returning Patients: Consultation Appointment.” This will open the online booking form. Please follow the instructions on the screen and select your preferred appointment details.

The clinic is by appointment only. Please phone or message our official LINE before coming.

The clinic has no dedicated parking. Several coin-operated car parks are located nearby.

Consultations and contracts are available for patients aged 17 and older.

However, patients under the age of 18 must be accompanied by a parent or legal guardian when visiting the clinic. Please note that we will not be able to provide a consultation or treatment without a parent or legal guardian present.

Absolutely—men are welcome.

Because medical procedures are performed, we generally cannot accommodate children. If the child is old enough to wait alone, it may be possible—please inquire in advance.

Requirements differ by procedure. Please contact us to discuss.

The doctors’ monthly schedules are posted on our official Instagram account.

▼ KAI CLINIC TOKYO Official Instagram
https://www.instagram.com/kaiclinictokyo/

Our clinic is located about a 5-minute walk from the Yaesu Exit of Tokyo Station.

Please check the links below for access information.

▼ Google Maps
https://maps.app.goo.gl/33rNLyqBoDpDZJ5j6

▼ Access Details
https://kaiclinictokyo.com/en/about/
Access information is listed near the bottom of the page.

Yes. If you would like to receive support in English, please let us know when making your appointment. We will arrange English-speaking staff according to the date and time of your reservation.

We have a support system in place so that first-time patients can feel comfortable throughout the consultation process.

It varies with the content; please check when booking.

Depending on the procedure, same-day treatment may be possible.

A photo ID. If you have reference photos of your desired look, feel free to bring them.

Depends on the procedure. For skin treatments we recommend arriving without makeup; we may ask you to remove it if necessary.

If you cancel after 18:00 on the day before your appointment, a fee is charged.

You may arrange instalments with your card company after the single-payment transaction.

All treatments are private (self-paid); insurance does not apply.

Yes. Consumption tax is included in all treatment fees, prescription drugs, and clinic-exclusive products.

Yes. Patients ≤18 years may use only a card in the parent/guardian’s name.
・VISA / MasterCard — installments available
・UC / NICOS / JCB / AMEX / Diners — single payment only

Yes—let us know at checkout.

The cancellation policy varies depending on the procedure, but at our clinic, we arrange for the necessary medical staff, equipment, and preparations in accordance with your scheduled surgery date to ensure the procedure goes smoothly.
Therefore, in the event of a cancellation, a cancellation fee will be charged based on the timing of the cancellation.
*Please note that the cancellation fee applies from the date you confirm your surgery.

Pregnant patients may have consultation only (no procedures). Breast-feeding patients may be unable to undergo certain treatments—please discuss during consultation.

Alcohol should be avoided on the day of any procedure as it can worsen swelling or bruising. Specific timelines vary by treatment—ask us.

Please schedule a consultation at least one month after your previous treatment to allow initial healing.

Yes, of course. If you have any concerns or worries after the surgery, please feel free to contact us at any time.

Yes, that is possible. If you would like service in English, please let us know when making your appointment. We will arrange for English-speaking staff to be available at your scheduled time. We have a system in place to ensure that even first-time patients feel at ease.

Certainly. We are pleased to offer a private online consultation prior to your visit to Japan. It is an opportunity to discuss your concerns, your desired outcome, and the treatment options available to you with our medical team in advance—so that every detail is considered with care long before you arrive.

It may indeed be possible to complete both your consultation and surgery during a single visit, depending on the length of your stay and the nature of the procedure. Because the finest arrangement is always a personal one—shaped by your circumstances, your chosen treatment, and your time in Japan—we invite you to contact us via our official LINE account, and we will tailor a schedule especially for you.

As a matter of principle, your consultation and surgery are held on separate days. We believe an important decision deserves unhurried consideration—this allows you ample time to discuss your concerns and treatment plan with your doctor before deciding, with complete peace of mind, to proceed.

Yes. Provided you have completed an online consultation beforehand, you may reserve your surgery date prior to your in-person consultation. This thoughtful arrangement allows our international guests to plan their travel and accommodation with confidence. Please contact us, and we will be delighted to walk you through the reservation process.

Yes. We kindly ask that you inform your doctor of any previous cosmetic surgery or other procedures you have undergone. Accurate information about your history allows your doctor to understand your treatment background fully and to determine the most appropriate plan for you. Where possible, please share details such as the procedure, when and where it was performed, and any relevant information—all treated with complete confidentiality.

Depending on the circumstances, surgery may indeed be possible, including in some cases where a cosmetic procedure was recently performed in another country. As this depends on the type of procedure, the area treated, how recently it was performed, and your individual condition, we kindly ask that you inform us of any recent treatments, so that your doctor may confirm surgery can be performed safely and advise you on the appropriate timing.

The recommended waiting period varies according to the cosmetic procedure you received and the surgery you are planning to undergo. We kindly ask that you provide details of any recent treatments, including the date and treatment area, so that we may confirm the appropriate timing with our medical team and advise you accordingly. For further details, we invite you to contact us via our official LINE account.

Yes. A deposit of 20% of the total surgery fee is required to secure your reservation, payable within three business days. Your surgery date is confirmed with pleasure once this payment has been completed—ensuring your place is reserved exclusively for you.

Payment is made in two stages: a 20% deposit within three business days, followed by the remaining 80% no later than four weeks before your scheduled surgery date. For patients travelling from abroad, we recommend completing these arrangements early, allowing your visit to Japan to unfold as smoothly and serenely as possible.

For patients travelling from abroad, we accept both credit card payments, bank transfers and other method of payments. Depending on the method you prefer, we will provide the necessary payment information and instructions with care. Should you have any questions regarding payment arrangements before your visit to Japan, we invite you to contact us in advance.

Yes. Payment by bank transfer from overseas is available to our international patients. We will provide the necessary bank information and payment instructions with care. As international transfers can take some time to be processed, we kindly recommend allowing sufficient time, especially when making a payment prior to your visit to Japan.

Yes. Credit cards issued outside Japan may be used for payment. Should you wish to pay by an overseas-issued card, we kindly invite you to contact us in advance with any questions regarding the payment process, and we will attend to them with care.

You will be attentively cared for at every moment, so that you feel comfortable and reassured throughout your stay. Following surgery, you will rest in our private recovery room until you can walk safely, under the care of our nursing staff. We will be pleased to arrange a taxi to your hotel, and our dedicated nursing team remains at your service for any questions even after you have returned.

Your comfort and safety are our foremost priority. Following surgery, you will rest in our recovery room under the care of our nursing staff until you are able to travel safely, at which point we will be pleased to arrange a private taxi to your hotel. Even after you have returned, our dedicated nursing team remains at your service. Should you prefer to be accompanied, we are happy to advise you personally.

The recommended length of stay depends on the type of surgery you receive and the required post-operative follow-up appointments.

Your doctor will provide personalized guidance regarding the appropriate length of stay based on your treatment plan.

A certain period of stay in Japan is required following surgery, and we recommend allowing ample time for postoperative observation and follow-up before your return flight. Because the appropriate length of stay is unique to each patient—shaped by the type of surgery and your own recovery—we invite you to contact us via our official LINE account in advance, and we will attend to your schedule with care.

Should you experience swelling, bleeding, fever, or any symptom that gives you concern while in Japan, please contact our clinic first and foremost. Our medical staff will assess your condition and provide considered guidance, and if an in-person examination is warranted, we will arrange or recommend the appropriate consultation tailored to your situation.

Yes. You will be provided with dedicated emergency contact information, so that you are never without support outside of our regular hours. Should you feel any concern about your condition or have questions regarding your recovery, please do not hesitate to reach us—your peace of mind is our priority.

The number and timing of postoperative follow-up visits vary according to the type of surgery. During your consultation, your doctor will explain your anticipated follow-up schedule and any examinations or treatments that may be necessary. For patients travelling from abroad, your follow-up plan will be thoughtfully arranged with your travel schedule in mind.

Yes. Online follow-up consultations are available to you. After returning to your home country, you may contact us online regarding your recovery, and should any concern arise—such as swelling or a change in the condition of your wounds—we kindly ask that you contact us with photos where appropriate, so our medical staff may assess your condition and offer their guidance.

For your safety and the quality of your result, returning home before all stitches have been removed is not advised. We kindly ask that you allow sufficient time in your travel schedule to complete the necessary postoperative care and stitch removal before departing, so that your journey home is a serene one.

Yes. Where necessary, postoperative care may be continued at a trusted medical institution in your home country. We doctor will be pleased to provide the relevant medical information to facilitate your ongoing treatment. We kindly ask that you consult with us in advance should you plan to receive postoperative care locally, so that everything is arranged seamlessly.

Even after you return home, we remain at your side. Consultations regarding your recovery continue via our official LINE account, and should you have any concern—such as swelling, the condition of your wounds, or other symptoms—we kindly ask that you contact us with photos of the affected area. Your doctor will review your condition and provide any necessary guidance. Depending on your condition, we may also recommend attention at a local medical institution, which we note here in advance.

Yes. Our relationship with you continues well beyond your visit. Via email, phone, or our official LINE account, you may contact our medical team after returning home, and your doctor will attend to any concerns regarding your recovery. Should you wish, please share photos of the affected area so that your condition can be reviewed and appropriate guidance provided.

The recovery period varies according to the type of surgery and your individual condition. Your doctor will explain the anticipated recovery process and provide detailed guidance on when you may resume activities such as work, exercise, and daily life. As every recovery is unique, we ask that you follow your doctor’s instructions, and we remain at your service should any concern arise.

The appropriate timing for air travel varies according to the type of surgery and your individual recovery. During your consultation, your doctor will provide detailed guidance on when it is safe for you to fly. As international travel can place additional demands on the body during recovery, we kindly recommend discussing your return flight schedule with us before making your booking.